PRIVACY POLICY

Last updated: October 2025

Our website address is: https://melorahospitality.com.

Your privacy is very important to us. Melora Hospitality Ltd (“Melora Hospitality”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website (the “Site”) or engage with our services.

By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Site.

WHO WE ARE

Melora Hospitality Ltd is a boutique hospitality advisory firm specialising in hotel real estate and hospitality businesses, a company incorporated under the laws of the Republic of Cyprus.

INFORMATION WE COLLECT

We may collect and process the following categories of personal data:

  1. Contact information: first and last names, email address, phone number, company name, and job title.
  2. Business correspondence: messages and documents shared through forms or email.
  3. Technical data: IP address, browser type, operating system, device information, and website usage data (via cookies).
  4. Marketing preferences: your consent and choices regarding receiving updates or newsletters.

We do not collect sensitive personal data unless explicitly required and with your consent.

CONTACT OR CAREER FORMS

When visitors submit a form on our website, we collect the information provided in the form fields. This information is used solely to respond to your inquiry, provide customer support, or manage business communications.

We do not use the information submitted through the forms for marketing purposes unless you have explicitly consented to receive such communications.

Contact form submissions are retained for five (5) years for customer service and record-keeping purposes. They are not shared with third parties except as necessary to provide our services or comply with legal obligations.

All submissions are stored securely and accessed only by authorised personnel of Melora Hospitality Ltd.

HOW WE USE YOUR INFORMATION

We may use your data for:

  1. Responding to inquiries and providing our services.
  2. Managing business relationships and contracts.
  3. Sending updates, marketing materials, or invitations (only if you opt-in).
  4. Complying with legal and regulatory obligations.
  5. Ensure website security and prevent fraud.
  6. Personalise your experience.
  7. Maintaining and improving our website and services.

LEGAL BASIS FOR PROCESSING

We process your data under one or more of the following legal bases:

  1. Contractual necessity (to provide services you request).
  2. Legitimate interest (to manage relationships, improve services, or prevent misuse).
  3. Legal obligation (to comply with Cypriot or EU law).
  4. Consent (for marketing or optional communications).

DATA RETENTION

We retain personal data only as long as necessary for the purposes outlined above, and as required by applicable law, tax, or regulatory requirements.

THIRD-PARTY LINKS

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing any information.

SHARING YOUR INFORMATION

We may share your information with:

  1. Trusted service providers (e.g., IT, hosting, or analytics providers).
  2. Professional advisors (e.g., accountants, auditors, lawyers).
  3. Regulatory authorities, when legally required.
  4. Business partners in case of a merger, sale, or acquisition.

All third parties are bound by confidentiality and data protection obligations.

We do not sell, rent or trade personal information to third parties.

INTERNATIONAL DATA TRANSFER

If data is transferred outside the European Economic Area (EEA), we ensure it is protected by adequate safeguards (such as Standard Contractual Clauses or adequacy decisions).

YOUR RIGHTS

Under the EU General Data Protection Regulation (GDPR), you have the right to:

  1. Access your data.
  2. Correct inaccurate information.
  3. Request deletion (“right to be forgotten”).
  4. Object to processing or withdraw consent.
  5. Request data portability.

To exercise these rights, contact us at info@melorahospitality.com.

COOKIES & TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies to enhance the experience, functionality, analyse traffic, and personalise content. You can manage or disable cookies via your browser settings, but doing so may affect certain features of our website.

SECURITY

We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, misuse, alteration, disclosure, or destruction. However, please note that no online transmission or storage method is completely secure.

UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time. The revised version will be posted on our website with a new “Last Updated” date.

CONTACT

For any privacy-related or data practices inquiries, please get in touch with Melora Hospitality Ltd at info@melorahospitality.com.